Descrizione dell'offerta
Overview
InterContinental Malta is excited to welcome an enthusiastic Front Office Agent to our vibrant team on a full-time basis. The role involves delivering personalized guest experiences and ensuring each guest’s journey is seamless from reservation to departure. Responsibilities
Review arrival lists daily to ensure special requests, VIP allocations, and preferences are met. Check guests in and out according to hotel and legal requirements. Receive and appropriately handle guest enquiries. Maintain knowledge of all guest rooms and maximise room sales. Stay aware of functions, facilities, promotions, and events taking place in the hotel. Process cashiering transactions in accordance with Front Office standards, manage float and ensure accounting procedures are adhered to. Monitor room availability and optimise allocation to maximise hotel occupancy and revenue. Communicate seamlessly with other departments to provide personalized guest experiences. Assist with pre‑arrival planning for group bookings, ensuring group needs and room configurations are met. Qualifications
Previous experience in Front Office or Reservations, ideally within a luxury hotel environment. Strong attention to detail and the ability to manage multiple tasks simultaneously. Excellent communication skills, both verbal and written. Ability to work in a fast‑paced environment, especially during peak periods. Familiarity with hotel booking systems and room management software. A team player with a customer‑focused mindset. Willingness to work flexible hours, including weekends and holidays.
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InterContinental Malta is excited to welcome an enthusiastic Front Office Agent to our vibrant team on a full-time basis. The role involves delivering personalized guest experiences and ensuring each guest’s journey is seamless from reservation to departure. Responsibilities
Review arrival lists daily to ensure special requests, VIP allocations, and preferences are met. Check guests in and out according to hotel and legal requirements. Receive and appropriately handle guest enquiries. Maintain knowledge of all guest rooms and maximise room sales. Stay aware of functions, facilities, promotions, and events taking place in the hotel. Process cashiering transactions in accordance with Front Office standards, manage float and ensure accounting procedures are adhered to. Monitor room availability and optimise allocation to maximise hotel occupancy and revenue. Communicate seamlessly with other departments to provide personalized guest experiences. Assist with pre‑arrival planning for group bookings, ensuring group needs and room configurations are met. Qualifications
Previous experience in Front Office or Reservations, ideally within a luxury hotel environment. Strong attention to detail and the ability to manage multiple tasks simultaneously. Excellent communication skills, both verbal and written. Ability to work in a fast‑paced environment, especially during peak periods. Familiarity with hotel booking systems and room management software. A team player with a customer‑focused mindset. Willingness to work flexible hours, including weekends and holidays.
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Candidatura e Ritorno (in fondo)
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