Guest Relations Partner (Remote)
Descrizione dell'offerta
Overview
About The Flex: At The Flex , we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords. We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction. If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll feel right at home here.
⚙️ The Role
As a Guest Relations Partner , you are the heart of The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout. You’ll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency. This is a dynamic, people-first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.
Key Responsibilities
- Guest Support – Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally.
- Seamless Stays – Coordinate check-ins, checkouts, verifications, and local requests to ensure smooth experiences.
- Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.
- Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.
- Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards.
- Cross-Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey.