Guest Relations Agent

San Clemente Palace Venice is looking for a Guest Relation Agent

About San Clemente Palace Venice |

The Conde Nast Awarded, majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition as the #1 Best Hotel in Venice. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 182 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice. Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions. Serenity permeates the hotel’s Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids' club – ensuring an unforgettable stay. The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.

Role Description

This is a full-time on-site role located in Venice for a Guest Relations Agent at San Clemente Palace Venice. The Guest Relations Agent will be responsible for providing an exceptional guest experience through welcoming guests, managing inquiries, and ensuring their satisfaction throughout their stay. Daily responsibilities include handling receptionist duties, addressing guest requests, resolving concerns professionally, and collaborating with other departments to meet guests' needs.

Qualifications

• Strong Communication and Customer Service skills to effectively interact with guests and team members
• Experience in Guest Relations and creating positive guest experiences
• Proficiency in Receptionist Duties and managing front desk operations
• Experience in a luxury property or brand
• Ability to foster Customer Satisfaction through problem-solving and responsiveness
• Excellent interpersonal skills, attention to detail, and a proactive approach
• Fluency in English is required; additional languages, particularly Italian or other major languages, are a plus
• Previous experience in the hospitality industry or front desk operations is advantageous
• Flexibility to work shifts, weekends, and holidays as required
• Knowledge of OPERA Cloud is a plus

Please send you CV to

San Clemente Palace Hiring Team