Descrizione dell'offerta
Role
We are seeking an Operations Coordinator to join our team in Milan. In this role you will oversee day‑to‑day tasks managing new apartment onboarding, facilities management, and guest operations for the company. As a start‑up, you’ll enjoy a high degree of autonomy and be expected to handle numerous challenges and opportunities along the way.
Responsibilities
- Manage guest operations from check‑in to check‑out, including resolution of guest requests and complaints
- Ensure cleanliness and high quality condition of the apartments
- Manage and coordinate with third‑party service providers (plumbing, electricians, house cleaning, painters, carpenters, etc.) and building administration
- Assist the sales team with visits to apartments for potential customers
- Provide data‑driven recommendations and process improvements to drive higher operational efficiency, customer service, and quality of stays
Check‑In
- Conduct regular check‑in inspections to ensure apartments meet or exceed quality and cleanliness standards
- Manage guest access to apartments; key management and keyless access codes and communicate these with the GX team
- Assist the GX team when requested with details about the apartment and building entrance instructions
- Manage welcome kits and cleaning essentials inventory
Check‑out
- Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure timely turnaround between guest stays
- Replace all essential items and cleaning supplies in apartments between guests
- Schedule and supervise the check‑out cleaning of apartments
- Conduct check‑out procedure
- Report and track the completion of maintenance and furniture replacement tasks that result from check‑out
- Provide feedback to the design team about furniture quality
- Maintain oversight on expenditures and costs as part of guest operations responsibilities
About you
- 1+ years of operational and/or customer service experience in hospitality or vacation rental industry
- Previous experience using Property Management Systems
- Ability to work from office and also out and around
- Valid driving license is a plus
- Hands‑on and resolutive attitude
- Comfortable working in cross‑functional teams
- Fluency in English and Italian required