Graduate trust & safety operations manager
Descrizione dell'offerta
Graduate trust & safety operations manager
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At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers, where team members grow to their full potential, functions at unparalleled levels of effectiveness and efficiency, and creates value for shareholders while adhering to high ethical standards.
A few examples of your responsibilities
- Enhance user safety. Monitor emerging threats, abuse patterns, and study compliance and regulatory requirements, ensuring their seamless integration into products loved by millions.
- Implement our Trust & Safety framework. Adapt general best practices to product-specific risks and needs, collaborating with Product and Engineering teams to embed safety into features and workflows.
- Cooperate with moderation teams. Ensure clarity on evolving policies and streamline moderation processes, personally handling critical or sensitive escalations whenever necessary.
What we look for
- Reasoning ability. Given the necessary knowledge, you can solve complex problems, think from first principles, and structure your ideas sharply. You resist biases and focus on details that matter.
- Drive. You’re extremely ambitious, take initiative, and match your effort and tenacity with your ambition. You hold yourself to a high—and rising—board and feel deeply responsible for your work.
- Team spirit. You give generously without expecting return, support the best idea, help the team, and are reliable, honest, and transparent.
- Proficiency in English. You read, write, and speak proficiently in English.
What we offer
- Incredibly talented, entrepreneurial teams. Work in small, result-oriented autonomous teams with bright people.
- An exceptional opportunity for growth. We hire individuals of outstanding potential and place them in roles to thrive. Spooners in their 20s lead products worth hundreds of millions and can advance quickly.
- Competitive pay and access to equity. Typical start‑career salary ranges from £41,255 to £85,797 in London, and €39,892 to €82,557 elsewhere in Europe, with equity on permanent contracts. Compensation grows with impact and experience. Relocating to Italy may yield a 50% tax cut.
- All these benefits. Flexible hours, remote working, unlimited learning support, top‑market health insurance, rich relocation package, generous parental support, and a yearly retreat.
Commitment & contract
Permanent or fixed‑term. Full‑time.
Location
Milan (Italy), London (UK), Madrid (Spain), Warsaw (Poland) or remote in selected countries.
The selection process
If you pass our screening, we’ll ask you to take a few tests designed to assess how you approach unfamiliar problems. They’re challenging and may take several hours to complete. Successful candidates are invited to a series of interviews.
Bending Spoons is an equal‑opportunity and affirmative‑action employer. We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—just let us know through this form.
Before you apply
If you’ve applied before but didn’t receive an offer, we recommend waiting at least one year before applying again.
Bending Spoons is a demanding environment. We’re extremely ambitious and hold ourselves—and each other—to a high standard, which leads to extraordinary learning, achievement, and career growth but also requires significant commitment.
To help you ramp up quickly, we recommend spending the first few months working from our Milan office, regardless of your long‑term work location. We’ll support you with generous travel and accommodation assistance. After that, you can work from Milan, London, or remotely from approved countries based on the offer.
If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.
Seniority level: Entry level
Employment type: Full‑time
Job function: Customer Service and Quality Assurance
Industry: Software Development
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