Graduate Customer Success Manager

Join us as a Graduate Customer Success Manager at Canonical .

The role of a Customer Success Manager at Canonical is to develop trust with assigned customers and provide them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This role is a first step in the CSM organisation, primarily focusing on the Tech segment, including store customers, with a portfolio assigned.

Location: This role will be based remotely worldwide.

What your day will look like:

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers.
• Onboard new customers and introduce them to our products and support processes.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification.
• Collect feedback from customers and format them for review by the product team.

What we are looking for in you:

• Customer-facing experience.
• An empathetic individual with a natural drive to help others.
• Passion for technology, infrastructure, and Ubuntu in particular is a must.
• Excellent presentation skills.
• Strong organisational skills, ability to structure and constantly update documentation.
• A team player capable of interacting with all departments internally.

Additional skills that you might also bring:

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English.

What we offer you:

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus.

• Distributed work environment with twice-yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues from your team and others.
• Priority Pass for travel and travel upgrades for long haul company events.

About Canonical: Canonical is a pioneering tech firm that is at the forefront of the global move to open source. We publish Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud.

Canonical is an equal opportunity employer: We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.