Global Sales Enablement Lead

Based in Parma, Italy, Chiesi is an international research-focused pharmaceutical and healthcare group with over 90 years of experience, operating in 31 countries with more than 7,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group researches, develops, and markets innovative drugs in its main therapeutic areas. Discover more here .

We are proud to have been awarded B Corp Certification, recognizing high social and environmental standards. We are a reliable company that adopts and promotes transparent and ethical behavior at all levels.

We believe that the success of Chiesi is built and shaped by our people and our shared Values and Behaviors. Our people make a critical difference to our success, which is why attracting and retaining the right talent is vital to continue enriching our culture.

We are committed to embracing diversity, inclusion, and equal opportunities. In fact, we are a global family made up of different cultures, genders, generations, ethnicities, abilities, sexual identities, and other enriching diversities.

Chiesi Corporate Functions

These are the functions supporting the business:

• Global HR
• Global Finance, Procurement & IT
• Group Legal & Corporate Affairs
• Global Communication & External Relations
• Transformation
• Global Strategy, Sustainability and Growth (SSG)

Who we are looking for

Purpose

Within the Global Commercial Excellence team and reporting to the Head, Global Commercial Operations, the Global Sales Enablement Lead will equip customer-facing roles with tools and ways of working to ensure business strategy execution, effectiveness, and customer impact.

Main Responsibilities

The Global Sales Enablement Lead will oversee and execute strategy in the following areas:

1. Defines Global Guidelines and recommendations, monitors execution, and enables content for adoption.
2. Ensures consistency in CRM adoption of S&T models, Attributes, and Scoring.
3. Partners with the Commercial Analytics Manager to monitor execution.
4. Defines global criteria to recognize excellence in execution (Top of the Tops).
5. Analyzes resource allocation and payout schemes in collaboration with the Commercial Analytics Manager.
6. Defines guidelines and models for Key Account Management (KAM) tools and ensures CRM adoption.
7. Partners with the Commercial Analytics Manager to measure and operationalize customer feedback.

The Lead will operate across business units (AIR, CARE, RARE) and liaise with affiliates and marketing departments. She/he will collaborate with the Customer Facing Roles Training Manager to build training and capabilities, ensuring continuous adoption. The Lead will be a primary reference for Sales Enablement strategy within the Business Excellence Team.

Education

Background in Engineering, Management, or Economics.

Experience & Skills Required

• Minimum 10 years experience in Field Force Effectiveness, Sales Operations, CRM, or Customer Experience roles.
• Proven track record in Segmentation & Targeting, Incentives schemes, and KAM tools models.
• Experience in global and affiliate roles.
• Pharma experience is a plus but not mandatory.

Soft Skills

• Ability to work in matrix organizations and cross-functionally.
• Outstanding communication skills for building relationships with stakeholders.
• Strong execution mindset with a theoretical background.

Languages & Location

The role is based in Parma, with a hybrid working model combining remote and office presence.

What we offer

Join a dynamic, fast-growing, and friendly environment. We invest in continuous training and development, promote work-life balance, and offer flexible and remote working options, relocation support, tax assistance, and other people-care services.

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