Global Modern Workplace SME Specialist / Intune

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately‑owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one‑vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross‑country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

Posizione:

Within the IT Infrastructure Department and under its governance, the Global Workplace SME Specialist (Intune) reports to the Global Workplace SME Manager and acts as a Team Leader for the Intune domain. The role is responsible for the global endpoint management service, ensuring secure, compliant, and reliable device experiences for end users worldwide, while providing technical leadership, guidance, and coordination to the Intune specialist team.

• Act as a technical team leader for endpoint management: set direction, establish standards, and drive consistent execution across regions.
• Coordinate work with different teams; mentor and coach team members through complex issues and escalations.
• Own technical decision‑making and contribute to roadmap planning, change governance, and continuous improvement for the Intune service.
• Own and operate the global endpoint management platform (Microsoft Intune / Microsoft Endpoint Manager).
• Provide Tier‑3 escalation support and coaching to the Global Workplace Operations and Global Service Desk teams.
• Partner with local IT teams across agencies/sites for advanced troubleshooting, rollout execution, and continuous improvement.
• Support business stakeholders and end users by translating requirements into scalable, secure endpoint solutions.

Key Responsibilities

• Manage and support the global workstation, mobile, and meeting‑room device environment, ensuring high availability and a consistent end‑user experience.
• Administer Microsoft Intune and Windows Autopilot, including tenant configuration, enrollment, provisioning profiles, device groups, and lifecycle standards.
• Design, implement, and maintain endpoint configuration policies (configuration profiles, security baselines, update rings/feature updates), with appropriate testing and phased deployment.
• Define and manage compliance policies and remediation actions; monitor compliance posture through reporting and dashboards; drive corrective actions with local IT and business owners.
• Partner with Identity/Security teams to align device posture with Azure AD (Entra ID) Conditional Access and endpoint security requirements.
• Package, deploy, update, and support business and standard applications (Win32, Microsoft Store, LOB), including application assignment strategy and troubleshooting failed installs.
• Provide Tier‑3 technical support during incident bridges and technical calls; perform root‑cause analysis and implement preventive fixes.
• Maintain technical documentation and end‑user knowledge articles (How‑to guides, FAQs) and ensure operational runbooks are current.
• Coordinate and follow up on escalations with third‑party vendors, tracking progress and ensuring timely resolution.
• Follow Incident, Problem, and Change Management processes (e.g., ITIL), including change planning, risk assessment, communication, and post‑implementation review.
• Contribute to the roadmap for the endpoint environment by proposing improvements, standardization opportunities, and automation.

Additional Responsibilities

• Support ad hoc tasks and projects as required, including pilots, rollouts, and service improvements.
• Contribute to project delivery standards, documentation, and quality processes; ensure operational readiness (handover, runbooks, monitoring).
• Identify risks and recurring issues; proactively propose and implement corrective actions, automation, and standardization.
• Participate in global governance forums (change advisory boards, security reviews) and contribute to policy/standard definition for endpoint management.

Performance Skills

• Understands that priorities are business‑driven and balances user experience, security, and operational stability.
• Strong technical depth and a demonstrated passion for technology.
• Analytical, structured problem‑solving skills with attention to detail.
• Strong organization and planning skills; able to manage multiple priorities and deadlines.
• Able to work independently with accountability; delivers results with minimal supervision.
• Proactive mindset with continuous improvement orientation.
• Comfortable working in a global environment and able to operate effectively with ambiguity.

Deliverables and Success Measures

• Stable and secure Intune service with documented standards, runbooks, and validated deployment procedures
• Sustained device compliance posture with actionable reporting and timely remediation across regions
• Successful Autopilot provisioning and Windows update/feature release cadence with minimal end‑user disruption
• High‑quality application packaging and deployment outcomes (install success rates, reduced tickets, fast recovery from failures)
• Effective incident/problem/change management participation, including root‑cause analysis and preventive improvements

Requisiti:

Technical:

• Hands‑on experience with Microsoft Intune (MDM/MAM), Windows and mobile device compliance, configuration profiles, and app deployment.
• Strong knowledge of Microsoft Entra ID (Azure AD), Conditional Access, Microsoft 365 services, and endpoint security fundamentals.
• Extensive hands‑on support experience with Windows 11, Microsoft 365 Apps, and troubleshooting across endpoint, identity, and networking dependencies.
• Windows workstation environments (Windows 11), troubleshooting and performance tuning
• Microsoft 365 (Apps, Teams, OneDrive) and endpoint productivity tooling
• Microsoft Intune / Endpoint Manager (enrollment, configuration, compliance, application management, Intune Suite)
• Windows Autopilot and modern provisioning processes
• Microsoft Entra ID (Azure AD) and Conditional Access policy alignment
• Windows Update for Business / update rings and servicing strategy
• Application packaging and deployment concepts (Win32, MSI/MSIX), detection rules, and remediation
• PowerShell scripting and automation for endpoint operations and reporting
• Security best practices for endpoints (hardening, least privilege, compliance monitoring); familiarity with Microsoft Defender for Endpoint is a plus
• MSI/MSIX packaging for Intune (Win32 apps) and troubleshooting installation/detection issues

Successful candidate:

• Minimum 5 years of experience in a similar endpoint management / workplace engineering role
• Collaborative and service‑oriented; able to work effectively with global teams and diverse stakeholders
• Excellent communication skills (written and verbal), able to explain technical topics to non‑technical audiences
• Demonstrates ownership and accountability; drives initiatives from design through delivery and steady‑state operations
• Familiarity with IT asset management and ITIL practices (incident/problem/change) is preferred
• Professional in English language (oral and written)

Languages

• Professional in English language (oral and written)

Altre informazioni:

What We Offer

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.