Global Head of Customer Experience & Operations

A leading digital services company in Italy is seeking a Head of Customer Services to oversee B2C operations and manage a global team. Responsibilities include ensuring the quality of service delivery across projects, managing customer service metrics, and collaborating with internal stakeholders. Applicants should have over 10 years of experience in customer service, including management of a sizable team. The ideal candidate will be proactive and passionate about customer service in digital environments.
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