Global CX Team Lead – Remote & Multilingual

A sustainability-focused company in Italy is seeking a Customer Experience Team Lead to manage a diverse team and ensure high performance in delivering exceptional customer support. This fully remote role involves cultivating a culture of excellence, driving KPIs, and fostering team development while promoting environmental sustainability. Candidates should have experience managing multi-channel customer service teams and be proficient in English and another relevant language. The role includes responsibilities such as daily operations oversight, talent recruitment, and partnership management.
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