Global Customer Success Director: Executive CX & Growth Partner

Genesys is seeking a Customer Success Director to forge lasting relationships with global clients, ensuring their customer experience vision is achieved. The role demands over 10 years of experience in customer-facing positions, preferably in contact centers, along with strong relationship-building skills and fluency in both Italian and English.

Key responsibilities include engaging with C-Level executives, advising on product adoption, and driving overall customer satisfaction and success. Candidates should be adept at managing complex customer accounts and have experience with tools like Salesforce and Gainsight.