Global Commercial Data & Crm Analyst
Descrizione dell'offerta
About the role:
We are looking for a Global Commercial Data & CRM Analyst to join our team and provide a comprehensive, data-driven view of commercial performance across Retail, E-commerce, and Wholesale channels .
You will be responsible for consolidating and analyzing sales data, monitoring key KPIs, and delivering actionable insights to support strategic and operational decisions. In parallel, you will play a key role in building and deploying the company’s CRM capabilities to strengthen client knowledge, retention, and long-term value across all markets.
Key Responsibilities:
Commercial Performance & Reporting
- Collect, consolidate, and analyze sales data across all channels
- Monitor key commercial KPIs: turnover, growth, UPT, AVT, cross-selling, conversion rate, sales density, channel performance, product performance, best-sellers
- Produce monthly reports and dashboards using Excel and Power BI
- Analyze trends and competition, identify performance gaps and opportunities, and provide actionable insights
CRM & Client Analytics
- Support the deployment of CRM data framework across markets and channels
- Ensure consistency and quality of client data collection (Retail & E-commerce)
- Analyze client data and KPIs: profiles, recruitment/retention rates, purchase behavior, client lifecycle
- Measure impact of CRM and clienteling initiatives on sales
- Recommend actions to improve client engagement, loyalty, and lifetime value
Cross-functional Collaboration
- Work closely with Retail, E-commerce, Wholesale, and Marketing teams to align reporting and analyses
- Translate data into actionable insights for commercial teams
- Support HQ and local teams with ad-hoc analyses to guide business decisions
Profile & Experience:
- Around 3 years of experience in data analytics, commercial analytics, or CRM roles
- Experience in an omnichannel environment (Retail / E-commerce / Wholesale) is a plus
- Strong analytical mindset with solid understanding of commercial performance drivers
- Advanced skills in Excel and Power BI
- Ability to structure data, build dashboards, and synthesize insights for senior stakeholders
- Organized, autonomous, and detail-oriented
- Strong communication skills and ability to work in a multicultural environment
- Fluent in English (additional languages are a plus)
Why join us?
- Be part of a dynamic, global team
- Work in a data-driven, fast-paced environment
- Make a real impact on commercial strategy and client engagement