General Manager — Resort (Italy)

General Manager — Resort (Italy)

Location: Anonymous, Central Italy

Salary: €70,000 gross per year

Starting date: November 2025 (or to be discussed)

Job Summary

The General Manager will oversee all aspects of the resort’s daily operations, ensuring the highest standards of service, guest satisfaction, and profitability. The role requires strong leadership, financial acumen, and a deep understanding of the Italian luxury hospitality market.

Key Responsibilities

Guarantees the excellence of the guest experience in the hotel.

Ensures an excellent employee experience within the hotel and takes the necessary measures to improve onboarding, engagement, and development.

Embodies the spirit, values, and managerial behaviors through leadership and stakeholder relationships, including maintaining strong ties with the local ecosystem.

Manages the hotel efficiently and responsibly, driving operational and financial performance while ensuring control and compliance with all key parameters, including legal and safety aspects.

Takes full responsibility for the functioning of the hotel within the allocated operational resources, framework, and timelines.

Uses their experience and knowledge to address key corporate operational challenges, collaborating effectively with various departments and contributing to cross-functional projects.

Requirements

The General Manager reports directly to the Board of Directors .

Informs and updates the Board regularly on the progress of the season through meetings and reports.

Works closely with all corporate departments (HR, Finance, Marketing) and with external professionals and partners supporting hotel operations.

Collaborates closely with local partners and authorities.

Leads, inspires, and develops the team reporting directly to him/her.

Discusses and provides input on mobility, development, and career planning with the Corporate HR Manager.

Hospitality & Guest Relations

Task 1: Build a strong relationship with guests, ensuring each guest feels unique

• Maintains close, personal, and professional relationships with guests in the hotel.
• Anticipates guest needs and exceeds expectations.
• Manages conflict situations with active listening, flexibility, and responsiveness.

Task 2: Transmit corporate values to the team and ensure the spirit is reflected throughout

• Encourages the team to regularly put themselves in the guest’s position and show empathy.
• Analyzes guest satisfaction and proactively implements solutions.
• Makes decisions on service adjustments based on field feedback and communicates these to Corporate Management.
• Working with corporate support teams, ensures local regulations concerning guests are properly applied.

Talent Development

Task 3: Inspire the team

• Unites the team around a shared vision for the season, aligning goals and results.
• Personifies the company culture and holds the team accountable to its values and managerial behaviors.
• Organizes regular updates, meetings, and social events for teams.

Task 4: Manage the management team

• Establishes and maintains management routines to ensure smooth hotel operations and accountability within the leadership team.
• Uses delegation to develop direct reports’ competencies.
• Provides regular, constructive feedback to support professional growth.
• Ensures managerial compliance with the Ethical Charter .
• Demonstrates exemplary leadership and courage in all situations.

Task 5: Ensure HR processes are implemented

• Contributes to external recruitment in collaboration with the HR Department.
• Ensures the proper implementation of team-building processes (advance preparation, discussion of HR priorities with Management and HRD, visits to corporate offices to finalize team selection, facilitates internal mobility between hotels).
• Identifies talent, provides guidance, and facilitates development.
• Invests in employee retention initiatives.
• Ensures compliance with HR processes and labor regulations (non-discrimination, equal treatment, hiring of foreign employees, use of fixed-term or temporary contracts, working hours, rest days, and paid holidays).
• Has authority to apply disciplinary actions in coordination with Corporate HR.

Task 6: Safeguard the quality of labor relations and compliance with labor law

• Ensures constructive professional relationships with the hotel’s local partners.
• Organizes regular briefings and meetings with social partners.
• Shares joint responsibility with managers for maintaining a positive social climate.
• Ensures compliance with local labor regulations related to employee representation, trade union rights, and collective agreements, in collaboration with HR.
• Immediately informs the Board and HR Director of any conflicts or sensitive situations.

Business

Task 7: Achieve planned financial objectives and optimize hotel profitability

• Responsible for optimizing the hotel’s economic results and operational contribution to the income statement.
• Leads operational reviews, analyzing actual and forecasted financial reports.
• Drives the implementation of local sales initiatives and the optimization of in-hotel revenue.
• Builds and maintains relationships with local partners.
• Delegates audit follow-ups to appropriate managers while ensuring full compliance with corporate procedures.

Operations

Task 8: Implement an organization aligned with the brand identity

• Applies the guidelines established by the company.
• Adapts the organization based on the rhythm of the season and the hotel’s specific features (key events, clientele type, occupancy levels, etc.).

Task 9: Anticipate and manage risks in compliance with health, hygiene, and safety regulations

• Ensures that teams follow all HHS (Health, Hygiene & Safety) regulations and that corrective and preventive actions are taken for any non-conformities.
• Guarantees a safe, healthy, and respectful environment to protect people, property, business, and brand image.
• Oversees the implementation and monitoring of HHS obligations: conducts regular inspections, identifies health, hygiene, and safety issues, and establishes corrective action plans (including food hygiene and logistics).
• Manages critical situations and crisis procedures within the hotel, informing the Board and corporate support teams.

Task 10: Ensure the digital strategy is implemented across all hotel operations

• Ensures that digital tools are effectively used and adopted by teams to manage hotel activities.
• Monitors the hotel’s social media presence, ensuring alignment with the brand.

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