General Manager - Hospitality

General Manager - Hospitality

Italy - Rome

JOB SCOPE

To manage within the company’s policies and procedures to ensure guest experience satisfaction, profit maximization and strong commercial performance . Liaise with external parties to market and develop company business opportunities. Ensure the improvement and implementation of enhanced services and operational policies. Provide overall leadership; recognize and motivate team members.

Drive business growth, profitability, and turnaround initiatives for the Italy market.

JOB RESPONSIBILITIES

• Work closely with Vice President to establish and ensure adherence to core work processes that drive business innovation, enhance brand differentiation and foster market development
• Lead and manage the country team to ensure that business unit operations and Company service standards are adhered to
• Oversee upcoming projects of operating new businesses to ensure successful delivery within timeline and approved budget
• Focus on revenue growth, maximize financial performance and implement cost control measures effectively and continually
• Be responsible for improvements and/or implementation of new services and operational policies
• Take initiative to identify areas for improvement to enhance guest satisfaction and service quality
• Forge strong relationships with corporate clients and airlines for business development
• Liaise with external parties including airport authorities on new lounge opportunities
• Monitor and report on market activities and raise the profile of the Company through networking and business development
• Full P&L ownership and accountability for the Italy market
• Drive revenue growth through strong commercial strategy and execution
• Identify and execute turnaround initiatives for underperforming or loss-making outlets
• Lead sales, partnerships, and business development initiatives across the country
• Improve profitability through cost optimization and revenue enhancement strategies
• Strong cross-functional collaboration across Finance, Operations, Culinary (F&B), and HR to ensure smooth lounge operations and commercial performance.

JOB REQUIREMENTS

• Bachelor degree in hospitality or business administration related discipline
• Minimum 15 years of relevant experience in hospitality industry of which 10 years at senior management level; experience in F&B and lounge management is a definite advantage
• Good knowledge of international lounge business and sound financial management ability with excellent time management skills
• Strong commercial acumen with proven experience in driving revenue growth and business performance
• Demonstrated experience in full P&L management and financial accountability
• Proven track record in turnaround situations, improving performance in underperforming or loss-making markets (highly preferred)
• Excellent analytical skills in guiding insight synthesis and identifying opportunities
• Strong managerial ability especially in coaching, team development, cross-team cooperation and project management
• Excellent command of both spoken and written English.