General Manager at Cloud 7 Hotel Colere

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability.KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

ABOUT THE PROPERTY

Cloud 7 Hotel Colere, Italy

Colere is a charming mountain village renowned for its unspoiled landscapes, and year-round appeal. The destination offers a haven for outdoor enthusiasts with skiing, hiking, and climbing, as well as a retreat for those seeking tranquility. Within this stunning setting, the Cloud 7 Hotel Colere features 28 thoughtfully designed rooms and suites, offering a blend of comfort and contemporary alpine style. Guests will enjoy a wellness center dedicated to relaxation and rejuvenation, along with the variety of refined hospitality in lounge bar&ski, a la carte and self-service restaurants, the hotel embodies the perfect balance of adventure, wellness, and Italian charm.

KEY RESPONSIBILITIES:

• Lead the pre-opening phase of the Cloud 7 Hotel Colere, including:
• Recruitment and onboarding of all department heads and operational teams.
• Designing and delivering training programs to embed KH culture, Cloud 7 Hotels service standards, and guest experience signatures.
• Oversight of procurement and installation of OS&E and FF&E, ensuring timely readiness of all outlets and guest areas.
• Coordination of licenses, permits, compliance checks, and pre-opening documentation with local authorities.
• Development of opening budgets, pricing strategies, and financial forecasts to ensure profitability from launch.
• Planning and execution of soft-opening trials, simulations, and guest journey testing to fine-tune service delivery.
• Collaboration with marketing and PR teams on pre-opening campaigns, launch activations, and destination visibility.
• Oversee all operations of the hotel, ensuring alignment with the vision and Kerten Hospitality standards.
• Create vibrant, authentic, and unique guest experiences inspired by the property’s heritage.
• Develop and implement the property’s overall financial strategies, including budgeting, revenue management, and cost control.
• Lead initiatives that contribute to the development of Colere as a destination, positioning the property as a catalyst for community and regional growth.
• Ensure compliance with all applicable laws, regulations, and health & safety standards.
• Monitor profitability, performance, and forecasts of the property, maximising revenue performance.
• Drive visibility to the property through targeted initiatives and partnerships.
• Act as the primary liaison between hotel management and owners, ensuring alignment and compliance with all agreements.
• Supervise the maintenance and upkeep of the hotel, ensuring its uniqueness and identity is preserved.

CONNECTION:

• Represent the property and Cloud 7 Hotels brand as spokesperson and an ambassador.
• Build lasting partnerships and collaborations with the local community.

INNOVATION:

• Identify opportunities for improvement and implement initiatives to enhance efficiency.
• Spearhead the development of new revenue streams, exploring innovative business models and market opportunities.
• Generate new leads through connections and relationships to expand the footprint of the company.

CURATION:

• Driving innovative, curated events and forging partnerships that contribute to the development and visibility of Colere as a destination.
• Cultivate an environment where sustainability and community are at the center of every initiative.

LEADING THE WAY:

• Deliver financial and operational targets, setting strategic goals for the property.
• Implement leadership development and succession planning.
• Act as the crisis management lead, ensuring business continuity planning and risk mitigation strategies are in place.

EXPERIENCE & SKILLS

• Bachelor’s degree in hotel management, hospitality, or related field preferred.
• Minimum of 5 years’ of experience in hotel management and experience in ski resort in Europe is highly desirable.
• Fluency in English and Italian.
• Pre-Opening experience is a plus.
• Strategic mindset and analytical skills to anticipate market trends, identify business opportunities, and make informed decisions that drive competitive advantage and business success.
• Exceptional problem-solving skills to analyse complex issues, identify root causes, and develop effective solutions in a timely manner, while considering the impact on various stakeholders.
• Sound judgment and decision-making capabilities to evaluate options, assess risks, and make informed decisions that align with the organization's goals and values.

JOINING OUR TEAM MEANS

Competitive Compensation: A rewarding package tailored to your experience.

Career Growth: Opportunities for advancement within our dynamic organization.

Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.