General Hotel Manager

Join our team as Hotel General Manager at our Pestana Hotel Group unit located in Courmayeur! Location: Courmayeur, Italy

About us

Pestana Hotel Group is Portugal's largest international hotel group, renowned for its more than 100 hotels across 17 countries spanning 4 continents. With 12,000 rooms and over 5,000 employees, we host more than 3 million guests annually.

Responsibilities

• Lead all hotel operations, ensuring exceptional guest experiences, optimized financial performance, and a motivated, high‑performing team.
• Manage daily operations, drive commercial strategies and maintain the quality standards of Pestana Hotel Group.
• Ensure high‑quality service standards across all departments.
• Lead, motivate, and develop the hotel team, creating a positive and effective work culture.
• Plan, organise, and oversee daily operations to ensure efficiency.
• Manage budgets, expenses, and interpret financial reports to maximise revenue and profitability.
• Develop and implement commercial and operational strategies.
• Build strong relationships with guests, address their concerns, and ensure their overall satisfaction.
• Collaborate with suppliers, partners, and event planners.
• Ensure full compliance with health, safety, hygiene, and local regulatory standards.
• Monitor property inspections, maintenance needs, and operational risks.
• Ensure smooth collaboration between departments and alignment with Pestana Hotel Group standards.

Qualifications

• Proven experience as a Hotel Manager or General Manager, ideally in a luxury or upscale hotel.
• Fluency in Italian and English; knowledge of additional languages is a plus.
• Strong financial and business acumen.
• Excellent leadership and people management skills.
• Strong customer service orientation and a strategic mindset.
• Reliability, organisation, and ability to manage multiple priorities under pressure.
• Strong decision‑making and problem‑solving abilities.
• Proficiency in MS Office; knowledge of hotel management systems is an advantage.
• Degree in Hospitality/Hotel Management, Business Administration, or a related field.
• Right to work in Italy.
• Willingness to pursue further professional growth opportunities in other geographical locations.

Benefits

• The opportunity to lead a key hotel within an international hospitality group.
• Competitive compensation aligned with experience and market standards.
• A dynamic, multicultural work environment with strong company values.
• Professional growth opportunities within Pestana Hotel Group.

If your profile matches this description and you are eager for a new challenge, please send us your CV. We look forward to meeting you!