Gen AI Engineer

Location: Milan (Hybrid)

Reports to: Head of AI Implementation

About Shop Circle

Shop Circle is one of Europe’s fastest-growing AI-driven software groups, on a mission to power the infrastructure of modern enterprises.

Backed by more than $150M in funding, the company has completed 16 acquisitions in just four years, building a portfolio of mission-critical software that is redefining how businesses work, scale, and stay ahead.

At Shop Circle, we embed AI-powered tools into the core of business operations — making work faster, smarter, and truly future-ready. Today, more than 140,000 companies, from lean SMBs to global enterprises, rely on our tools to run their most essential operations every day.

About the Role

Shop Circle is hiring a Gen AI Engineer based in Milan to help build and deploy AI agents that automate real business use cases across customer experience, finance, tech development, legal, and marketing.

The role combines strong technical skills with a hands-on, practical approach. You’ll move fast from prototype to production and work closely with cross-functional teams to deliver measurable impact.

Key Responsibilities

• Design and build internal AI agents that automate recurring business workflows using LLMs, custom tools, and orchestration frameworks. (Core task)
• Translate business processes into agent flows by partnering with operations, support, finance, HR, and other teams to understand current workflows, edge cases, and success criteria.
• Ensure reliability and guardrails by adding validation, error handling, fallbacks, and human-in-the-loop escalation for ambiguous or high-risk actions.
• Evaluate AI agents’ performance (latency, cost, task success, hallucination rate) and optimize prompts, tool selection, and agent architecture.
• Set up monitoring and observability for agents in production to capture conversations, tool calls, failure modes, and user ratings to drive continuous improvement.
• Develop and integrate new AI features and pipelines into our product portfolio, working directly with business units as needed. (Secondary task)
• Stay up to date with the latest tools, frameworks, and best practices in applied AI.

Requirements

• 2–4 years of experience in Software Engineering or AI Applications Engineering.
• Strong Python skills and experience with LLMs, RAG, tool-use, and AI agent frameworks (OpenAI, Anthropic, Gemini, Cohere, etc.).
• Proficiency in Python backend development and familiarity with modern frameworks.
• Good JavaScript or TypeScript skills for frontend development and integration.
• Strong prompt and context engineering skills , with solid theoretical understanding of LLMs.
• Proven experience turning software or AI prototypes into production-ready solutions.
• Practical mindset — able to balance speed, quality, and scalability in execution.

Why Join Us

• Be part of one of Europe’s most dynamic AI-driven software groups.
• Build real-world AI solutions that power thousands of businesses globally.
• Work on cutting-edge projects across diverse domains — from customer experience to tech development.
• Collaborate with a world-class team of engineers, product leaders, and innovators.
• Thrive in a culture that values curiosity, experimentation, and measurable impact.
• Enjoy competitive compensation and strong opportunities for professional growth.

Apply now and be part of shaping how AI works in the real world — fast, scalable, and impactful!