Descrizione dell'offerta
Overview
Anantara Palazzo Naiadi Rome Hotel is searching for a highly capable, service‑driven Front Office Supervisor to join its Front of House leadership team. Located in Piazza della Repubblica, the hotel is one of Rome’s leading luxury addresses with 232 rooms and suites. The role reports directly to the Front of House Manager and offers the chance to oversee the daily Front Office operation, lead the team, and ensure a polished guest journey.
Responsibilities
Supervise daily Front Office operations and support the Reception team during activities.
Maintain high standards of guest service and satisfaction and handle guest requests and operational challenges with professionalism and empathy.
Collaborate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments.
Ensure compliance with luxury hospitality procedures and standards and assist the Front Office Manager with departmental operations.
Qualifications
Previous experience in a supervisory or managerial Front Office role within a luxury hotel.
Strong operational knowledge of Front Office procedures and guest service standards.
Confidence in leading a team and managing the department on a daily basis.
Hands‑on approach, strong organisational skills and excellent attention to detail.
Ability to remain calm and effective in a fast‑paced luxury environment.
Excellent communication and interpersonal skills.
Fluency in English and Italian; additional languages are an advantage.
Benefits
Salary starting from €27K gross per year.
Career development opportunities full of national and international challenges.
Wide range of training programmes to enhance skills.
Wellbeing initiatives, including flexible working conditions.
Team member recognition programmes, including Memorable Dates.
Ability to make a difference through sustainability programme and volunteering initiatives.
Team member rates and promotions, offering discounted rates in hotels worldwide and exclusive corporate loyalty benefits.
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Responsibilities
Supervise daily Front Office operations and support the Reception team during activities.
Maintain high standards of guest service and satisfaction and handle guest requests and operational challenges with professionalism and empathy.
Collaborate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments.
Ensure compliance with luxury hospitality procedures and standards and assist the Front Office Manager with departmental operations.
Qualifications
Previous experience in a supervisory or managerial Front Office role within a luxury hotel.
Strong operational knowledge of Front Office procedures and guest service standards.
Confidence in leading a team and managing the department on a daily basis.
Hands‑on approach, strong organisational skills and excellent attention to detail.
Ability to remain calm and effective in a fast‑paced luxury environment.
Excellent communication and interpersonal skills.
Fluency in English and Italian; additional languages are an advantage.
Benefits
Salary starting from €27K gross per year.
Career development opportunities full of national and international challenges.
Wide range of training programmes to enhance skills.
Wellbeing initiatives, including flexible working conditions.
Team member recognition programmes, including Memorable Dates.
Ability to make a difference through sustainability programme and volunteering initiatives.
Team member rates and promotions, offering discounted rates in hotels worldwide and exclusive corporate loyalty benefits.
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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