Descrizione dell'offerta
We are looking for a Front Desk Supervisor for the Exe International Palace (4*) in Rome, Italy.
Responsibilities
Supervise daily Front Desk operations, ensuring smooth check‑in and check‑out processes and high‑quality guest service. Support and coordinate the Front Office team, ensuring proper shift organization and task allocation. Handle guest requests, incidents and complaints, providing efficient and customer‑oriented solutions. Ensure compliance with internal procedures, service standards and company policies. Assist in the training and development of Front Desk staff. Monitor reservations, room availability and billing processes to guarantee accuracy. Collaborate closely with other departments (Housekeeping, Maintenance, F&B) to ensure seamless operations.
Qualifications
Minimum of 2 years of experience in a Front Desk position, with previous supervisory experience highly valued. Strong knowledge of Front Office procedures and hotel management systems (PMS). Fluent Italian (mandatory) and high level of English; additional languages are a plus. Strong interpersonal, organisational and problem‑solving skills. Education in Hospitality, Tourism or a related field.
Benefits
50% discount in our premium hotels: discounts of up to 50% in all our 4*/5* hotels worldwide, and up to 20% for family members. The Power Business School Training: free and unlimited access to training programs (MBA, digital, office tools, skills, etc.) provided by our partner The Power Business School. Access to our Employee Club: a wide range of discounts and advantages (leisure, technology, sports, fashion, and more). Free hotel nights: reward for successful referrals with free stays.
#J-18808-Ljbffr
Supervise daily Front Desk operations, ensuring smooth check‑in and check‑out processes and high‑quality guest service. Support and coordinate the Front Office team, ensuring proper shift organization and task allocation. Handle guest requests, incidents and complaints, providing efficient and customer‑oriented solutions. Ensure compliance with internal procedures, service standards and company policies. Assist in the training and development of Front Desk staff. Monitor reservations, room availability and billing processes to guarantee accuracy. Collaborate closely with other departments (Housekeeping, Maintenance, F&B) to ensure seamless operations.
Qualifications
Minimum of 2 years of experience in a Front Desk position, with previous supervisory experience highly valued. Strong knowledge of Front Office procedures and hotel management systems (PMS). Fluent Italian (mandatory) and high level of English; additional languages are a plus. Strong interpersonal, organisational and problem‑solving skills. Education in Hospitality, Tourism or a related field.
Benefits
50% discount in our premium hotels: discounts of up to 50% in all our 4*/5* hotels worldwide, and up to 20% for family members. The Power Business School Training: free and unlimited access to training programs (MBA, digital, office tools, skills, etc.) provided by our partner The Power Business School. Access to our Employee Club: a wide range of discounts and advantages (leisure, technology, sports, fashion, and more). Free hotel nights: reward for successful referrals with free stays.
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
Ricevi annunci simili
Inserisci la tua email: ti avvisiamo quando escono nuovi annunci corrispondenti.
✅ Controlla la tua email e clicca il link per confermare l'alert.
Nessun account necessario. Disiscrizione con un clic dall'email.