Front Office Receptionist

Palazzo Nainer is a luxurious boutique hotel located in the heart of Rome, on the historic Via del Babuino near the Spanish Steps. Situated in the vibrant Rione Campo Marzio, the hotel blends contemporary elegance with rich historical details. Known for its unique design and refined ambiance, Palazzo Nainer offers guests an unforgettable experience. The hotel stands out as a distinctive destination, perfectly combining modernity with the timeless charm of Rome.

This is a full-time, on-site role for a Front Office Receptionist located in Rome. The Front Office Receptionist will be responsible for greeting and assisting guests, managing inquiries, handling phone calls, and overseeing daily front office operations. Their primary focus will be on delivering excellent customer service, maintaining a welcoming environment, and ensuring a seamless check-in and check-out experience for all guests.

• Experience with Receptionist Duties and Front Office operations
• Strong Customer Service and Communication skills
• Proficiency in Phone Etiquette and managing guest inquiries
• Organizational skills and attention to detail
• Fluency in English and Italian; additional languages are a plus
• Ability to remain professional and composed in fast-paced environments
• Experience in the hospitality industry is preferred
• High school diploma or equivalent; additional certifications in hospitality or related fields are advantageous