Front Office Receptionist

Company Description

Palazzo Nainer is a luxurious boutique hotel located in the very central Rione Campo Marzio of Rome, on the historic Via del Babuino, just a few steps away from the Spanish Steps. The hotel is a perfect synthesis of historic and modernity, with contemporary elegance and precious details creating a truly unique structure. Palazzo Nainer offers an unparalleled experience for guests, combining exceptional service with a distinctive and elegant ambiance.

Role Description

This is a full-time on-site role for a Front Office Receptionist at Palazzo Nainer Boutique Hotel in Rome. The Front Office Receptionist will be responsible for welcoming guests, managing front office tasks, ensuring smooth check-in and check-out processes, handling phone calls, and providing excellent customer service. The role also includes coordinating with other hotel staff to ensure guest satisfaction and addressing any inquiries or concerns promptly.

Qualifications

• Phone Etiquette and Communication skills
• Experience in Receptionist Duties and Front Office operations
• Customer Service skills
• Excellent interpersonal and verbal communication skills
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• Fluency in Italian and English is a must; additional language skills are a plus
• Previous experience in the hospitality industry is preferred
• Experience with Opera Cloud PMS is preferred