Front Office Receptionist

Company Description

Palazzo Nainer is a luxurious boutique hotel located in the heart of Rome, in the historic Rione Campo Marzio on the renowned Via del Babuino, just steps away from the Spanish Steps. The hotel seamlessly blends historic charm with contemporary elegance, offering a one-of-a-kind experience for guests. Its sophisticated design and attention to detail reflect the unique spirit of Rome, creating a space that is both inviting and extraordinary.

Role Description

This is a full-time, on-site role for a Front Office Receptionist at Palazzo Nainer Boutique Hotel in Rome. The Front Office Receptionist will be responsible for welcoming and assisting guests, managing check-ins and check-outs, handling reservations and inquiries, and maintaining an efficient communication flow. The role also involves ensuring a high level of customer service and acting as a point of contact for guest needs and concerns, resolving them in a professional and timely manner.

Qualifications

• Strong skills in Front Office management and performing Receptionist Duties
• Excellent Customer Service abilities and a guest-first approach
• Proficiency in Communication and Phone Etiquette
• Ability to multitask and stay organized in a dynamic environment
• Fluency in Italian and English; additional language skills are an advantage (arabic is a plus)
• Prior experience in the hospitality industry is preferred
• Strong interpersonal skills and a professional appearance