FRONT OFFICE MANAGER

This is an exceptional opportunity for an ambitious professional to join a dynamic and stimulating environment where excellence in customer service is at the heart of everything we do. The successful candidate will be the driving force of our Front Office, ensuring that every guest has an unforgettable experience from the moment they arrive until their departure.

Your Key Responsibilities:

• Team Management and Leadership: You will be responsible for leading, training, and motivating the Front Office team, fostering a positive, collaborative, and results-oriented work environment.
• Excellence in Guest Service: You will ensure that every guest interaction is handled with the utmost professionalism, courtesy, and efficiency, exceeding their expectations and managing any issues with promptness and diplomacy.
• Operations Optimization: You will oversee all Front Office operations, including check-in and check-out processes, reservation management, room allocation, and cashiering procedures, ensuring compliance with our chain's international operating standards.
• Inter-departmental Collaboration: You will work in close synergy with other hotel departments, particularly Housekeeping, Food & Beverage, and Sales & Marketing, to ensure effective communication and a seamless guest experience in every aspect of their stay.
• Analysis and Reporting: You will monitor the department's key performance indicators (KPIs), such as occupancy rate, Average Daily Rate (ADR), and guest satisfaction, preparing regular reports for management.

The Ideal Candidate Possesses:

• Proven Experience: in a supervisory the Front Office, preferably in international hotel chains.
• Natural Leadership: Strong leadership skills, with the ability to motivate and develop a team and serve as a constant role model.
• Guest-Oriented Mindset: A true passion for hospitality and a natural ability to anticipate and meet the needs of even the most discerning guests.
• Language Skills: Fluency in both Italian and English is required. Knowledge of a third language will be considered a significant asset.