Front Office Manager - METT Milan Torre Velasca

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

From the Sunset Hotels & Resorts division, we are looking for a passionate Front Office Manager for METT Milan Torre Velasca , our new Residences & Suites project located in the iconic Torre Velasca , in the heart of Milan. This role will lead the Front Office team in delivering outstanding guest experiences from arrival to departure.

Main responsibilities

• Oversee all front-of-house operations, ensuring a seamless, welcoming, and efficient experience for our guests.
• Lead the Front Office team in providing personalized, high-quality service, in line with luxury hotel standars.
• Manage guest arrivals, departures, in-stay interactions and special requests
• Supervise reservations, check-ins, check-outs, and daily financial transactions
• Ensure smooth communication between departments to meet guest needs
• Resolve guest concerns with a proactive and empathetic approach, ensuring highest leve lof satisfaction.
• Train, schedule, and motivate the front office team, fostering a dynamic and positive work environment.
• Promote upselling opportunities to enhance guest satisfaction and revenue
• Maintain full knowledge of the hotel, its offerings, and local experiences
• Ensure compliance with safety procedures and operational standards

Qualifications

• Bachelor’s degree in Hospitality, Hotel Management or a related field
• Minimum 3 years of proven experience in a Front Office leadership role within 5* luxury hotels or lifestyle hospitality
• Experience in luxury Suites & Residences operations will be considered an asset.
• Fluency in English and Italian; additional languages are a plus
• Strong organizational, problem-solving, and team leadership skills
• Genuine passion for delivering outstanding guest service and personalized experiences
• Solid knowledge of PMS systems and front office operations

Benefits

• Competitive Salary.
• Discounts Across Sunset's Venues and More: Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.
• Career Growth Opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.

You can learn more about our company: &