Front Office Manager

We are currently seeking an operational, service-oriented Front Office Manager to lead our Front Office department at Parkhotel Mondschein in Bolzano with passion, precision and presence. This is a key role in operational leadership, ideal for someone who enjoys working in a dynamic, guest-oriented environment, combining administrative skills with a strong presence in the field.

The Role

As Front Office Manager, you will be responsible for overseeing all aspects of front office operations: from guest arrival to guest departure, from reservations to revenue and payment management, to team training and performance.

You will be a visible figurehead, working closely with the Front Office team to ensure that every guest interaction reflects the warmth, creativity and quality that define Parkhotel Mondschein.

You will also collaborate with other departments to ensure smooth operations and memorable guest experiences while maintaining the highest standards of service, communication and attention to detail.

Primary Responsibilities

• Lead all Front Office operations: front desk, reservations, concierge, guest service and billing
• Maintain a strong on-the-floor presence and ensure excellent guest experiences, from pre - arrival, to goodbye
• Coordinate front and back office activities, including contracts, billing, rate and revenue management
• Train, motivate and develop the Front Office team, fostering a supportive and high performance culture
• Implement and maintain service standards in line with the Parkhotel Mondschein philosophy
• Supervise the lobby shop and have inventory control with precision and accuracy
• Coordinate the execution of events with various internal departments and external partners
• Act as Duty Manager when needed, ensuring smooth operations during periods of the high season, weekends and during events
• Manage department budgets, planning, performance metrics and cost control
• Collaborate with Housekeeping, F&B and other departments to ensure smooth communication and operations
• Manage relationships with OTAs, tour operators and other business partners
• Manage reservations, room assignments and guest requests in collaboration with other departments
• Manage feedback, special requests and guest complaints with professionalism and empathy
• Monitor performance, plan shifts, and support administrative activities
• Ensure that all staff follow hotel policies, grooming standards, and operating procedures

Your Profile

• Proven experience as a Front Office Manager or in a Front Office leadership role in upscale or lifestyle hotels
• Operational and hands-on management style; confidence in field leadership
• Excellent interpersonal, communication and organizational skills
• Solid knowledge of Front Office systems, billing, reservations and revenue tools
• Ability to handle multiple tasks simultaneously and lead by example
• Willingness to work weekends, holidays and special events
• Passion for hospitality and delivering memorable guest experiences
• Fluency in German, Italian and English preferred

We offer

• A key leadership role in one of Bolzano's most iconic lifestyle hotels
• A dynamic, inclusive and challenging work environment
• Competitive salary and staff benefits

Inspiration. Art of Living

It is important to us, to be a source for information for people, that want to find their own way. A concious relationship with nature and environment is what we aim at. A holistic spa concept, yoga and hikes build a holistic concept and put our emphasis on enjoyment, art, slow food and the finer things in life.

  If you have learned to see and tackle work.

  If you like working with people and in a team.

  If you appreciate having the mountains within reach.

  If you understand what a guest needs to feel comfortable.

Company: Alto Hotel Group

Location: Parkhotel Mondschein - Bolzano

Department: Front Office

Entry date: immediately

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