Front Office Agent | Masseria Torre Maizza, Fasano

Opened in May 2019, Masseria Torre Maizza is located in the most glamorous destination on the Italian Adriatic coast. Surrounded by ancient olive groves, the renovated 16th century masseria is filled with thoughtful design accents and details to create a unique sense of place, from the stunning Olga Polizzi-designed rooms and suites to the romantic sunset rooftop bar and elegant restaurant overlooking the swimming pool. The resort also features a 9-hole executive golf course, a private beach club and an indulgent Spa.

Main Purpose:

The Front Desk Agent acts as Guests’ first point of contact and manages all aspects of their reservation. He/she should be proactive in exceeding Guests’ requirements and cooperating with colleagues.

Reports to: Front Office Manager.

Main duties & responsibilities:

• Carry out all Front Desk operations, according to the company policies, procedures and standards, exceeding Guests’ expectations;

• Responsible for providing to each Guest a warm and efficient hospitality;

• Build and maintain a personalised and professional relationship with Guests and colleagues;

• Support all the other departments’ teams in order to satisfy all Guests requests;

• Be proactive in self-development.