Front-End & Operations Officer

ENGIE puts sustainable development at the center of its activities (electricity, natural gas, energy efficiency, and services) to meet the challenges of the energy transition to a low‑carbon economy: access to a sustainable economy, climate change mitigation and adaptation, and resource optimization.

Who are we looking for?

We are currently searching for Front-End & Operations Officer in S&EM Italy, based in Milan.

ENGIE Supply & Energy Management (S&EM) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

What will you do?

The resource will join the Front End & Operations team, with operational responsibilities and support for data management processes, post‑sales activities, and optimization of flows between company systems (e.g., customer management systems, reporting platforms), contributing to efficiency and service quality for B2B customers.

Main Activities

• Customer Interaction Management: Direct support to customers, resolution of operational issues, handling requests and complaints.
• Post‑Sales Operational Support: Management of technical services, activations, switches, terminations, transfers, power increases, quotations, contract renewals, interfacing between commercial, operational, metering, and distributor functions.
• Master Data and Offer Management: Oversight of processes for entering, verifying, and updating data in customer management systems (CRM), billing systems, and working files, with attention to system alignment and data security.
• Internal Team Support: Collaboration with other departments (e.g., commercial, administration, finance, IT, etc.) to ensure operational fluidity.
• Documentation and Compliance: Document management via company platforms, support for archiving activities, verification and transmission of fiscal and contractual documents, regulatory compliance (VAT, Excise, GDPR).
• Reporting and Analysis: Production and verification of operational reports, process data analysis, and identification of issues/improvements.
• Process Improvement: Active participation in the analysis of critical issues (misalignments, automation, system rationalization), proposal of solutions, and optimization of operational flows.

About you

• Technical high school diploma or degree in economics or management.
• At least 2-4 years of experience in operational/post‑sales roles in the energy & utilities sector, preferably B2B.
• Knowledge of main company systems: customer management (CRM), billing, metering, reporting platforms, and data management.
• Data management, analysis, and reporting skills.
• Knowledge of advanced data analysis and reporting tools (advanced Excel, advanced data management and reporting tools such as Power BI, DataIku).
• Familiarity with billing, credit, and fiscal compliance processes (VAT, Excise).
• Aptitude for process analysis and identification of issues/improvements.
• Proficiency in spoken and written English.

Soft Skills

• Precision, attention to detail, and quality orientation.
• Ability to work in cross‑functional teams and manage relationships with various company functions.
• Operational problem‑solving and priority management.
• Proactivity in proposing solutions and improvements.
• Customer and results orientation.
• Excellent communication and support skills for internal/external customers.

Plus

• Experience in automation and digitalization projects for customer management processes (CRM).
• Experience in managing cross‑functional projects in coordination with IT and business teams.
• Proficiency in spoken and written French.
• Knowledge of Python.

Type of contract

Permanent contract according to local law.

ENGIE is committed to combating all forms of discrimination in employment, access to training and promotion. Therefore, the integration and support of youth, adults, and people with disabilities, regardless of gender, ethnicity, or religion, are key priorities of human resources policy.

Recognized for 2025 by Sole24Ore as a leading company in diversity & inclusion, the ISO 30415:2021 and UNI PDR 125:2022 certifications are further proof of our commitment.