Front Desk Supervisor

Job Description - Front Desk Supervisor (HOT0CH5A)

Front Desk Supervisor (HOT0CH5A)

Work Locations

Hilton Milan Hotel
Via Luigi Galvani 12
Milan 20124

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check‑in/check‑out, guest requests, concierge services and promotion of in‑house activities.

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up‑selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Qualifications

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter‑personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• Good knowledge of Italian and English

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full‑time

Brand: Hilton Hotels & Resorts

Job Category

Guest Services, Operations, and Front Office