Front Desk Shift Leader

Borgo Lifestyle Group is a dynamic, fast-growing company with a solid international presence in the luxury lifestyle industry. Our growth is driven by enthusiasm and creativity together with a continued strive for excellence and we are seeking like-minded people to join us in our great work environment.

Based in Florence, the Borgo Lifestyle Group is a constant and rapidly expanding company which includes Borgo Santo Pietro, a 5-star luxury boutique hotel that includes two restaurants and a holistic Spa; Saporium Michelin star restaurant in Florence; Satori custom yacht; Seed to Skin Tuscany, luxury skincare line known for Green Molecular Science products and spa-focused approach that can be found in the top spas and retailers worldwide.

We are seeking an inspiring Front Desk Shift Leader to lead our reception team and ensure an exceptional first impression for every guest in Borgo Santo Pietro. Combining operational excellence with warm, intuitive service, you will oversee daily front desk operations, support the team in delivering seamless guest experiences, and maintain the estate’s standards of elegance and hospitality. You will act as a trusted point of contact for guests and colleagues, balancing leadership, organisation, and attention to detail with a calm, approachable presence.

Responsibilities and Duties:

• Supervise and mentor the front desk team, cultivating a culture of professionalism, warmth, and high-efficiency.
• Lead the training and professional development of front desk staff through hands-on guidance and motivation to elevate service standards and refine guest interaction skills.
• Oversee daily front desk operations, including check-in, check-out, guest requests, ensuring optimal staffing levels, smooth transitions across all shifts, and following the LQA Standards.
• Act as the primary point of contact for guest feedback, concerns, or complaints promptly and professionally, ensuring satisfaction.
• Collaborate fluidly with Housekeeping, F&B, and Events departments to provide a unified, seamless journey for every visitor.

Who you are:

• A 2 years experienced hospitality professional with a strong background in luxury hotels, resorts, or boutique estates.
• A natural leader who inspires confidence, professionalism, and a culture of excellence within the team.
• Passionate about creating memorable guest experiences, attentive to detail, and committed to continuous improvement.
• Organised, proactive, and commercially aware, capable of managing complex operations with precision.