Front Desk Receptionist
Descrizione dell'offerta
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role
At Four Seasons Hotel Firenze we are looking for a passionate Front Desk Receptionist who will be a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.
What you will do
Checks in and out guest in an efficient and friendly manner, using guest name whenever possible following all Four Seasons standards and accommodating guests’ needs whenever possible.
Perform all cashiering transactions balancing their cash float at the end of each shift.
Handle all guest interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner. Interaction with guest will be in person and by phone.
Resolve customer complaints assisting them in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Coordinate room status updates with the Supervisory and Management Team, by notifying them of all group checkouts, late checkouts, early check-ins and special requests.
Accept reservations, changes and cancellations in the absence of Reservations Department Staff. Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator.
Customize room reservations selling approach and upselling techniques, based on the targets set for each particular shift.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Concierge and Guest Services.
Support with any other tasks within the division and/or any tasks assigned to by the management team.
What you bring
Education: High school education or equivalent experience.
Experience: Must have a minimum of one year experience as Concierge and/or Front Desk experience in luxury hospitality.
Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.
Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.
Flexibility, good problem solving skills and team work approach are required.
Proficiency in using Opera PMS is preferred.
Reading, writing and oral proficiency in the Italian and English language. A third language is a plus.
Travel required: None
What YOU can expect:
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.
The benefits offered by Four Seasons Hotel Firenze include:
Competitive salary
Quality meals at our Employee restaurant
Free Uniform or work clothes with dry cleaning available
Staff Accommodation upon availability
Employee discounts in our Four Seasons outlets and other suppliers in town
Access to the Wellbeing hotel program
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Excellent Training and Career Development opportunities
Opportunities to build a successful career with global potential
Schedule & Hours:
This position is based at the Four Seasons Hotel Firenze and the contract is full time.
You must possess the legal right to work in Italy at the time of application