Front Desk Receptionist

As a Receptionist, you will be the first point of contact for the flight academy. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence, managing classrooms and redirecting phone calls. 

To be successful as a Receptionist, you should have a pleasant and welcoming personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require occasional work during weekends, so flexibility is a plus.

Responsibilities and Duties

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls 
• Ensure areas are tidy and presentable
• Provide basic and accurate information in-person and via phone/email
• Organize, receive, sort and distribute daily mail/email/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, and transcribing
• Perform regular checks of the facilities and ensure tidy up
• Manage, update and distribute IT equipment as necessary
• Manage and direct cleaning staff and other support staff.

Requirements

• Fluent in Italian AND English language (speaking/writing)
• Proven work experience as a Receptionist, Front Office Representative or similar role preferably in the airline industry
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. iPads, Laptops and printers)
• Professional attitude and appearance (business attire will be required)
• Solid written and verbal communication skills 
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Ability to work in a team
• Ability to work alone
• High school degree; additional certification in Office Management is a plus
• Driving license B
• Demonstrate some interest in the Aviation Industry is preferential

Applicants should email with a copy of their CV and cover letter.