Front Desk Officer

About Florence Bilingual School

Florence Bilingual School (FBS) is a bilingual Italian/English school that has been active since 1973. Accredited by Cambridge International, FBS promotes an educational approach and curriculum aimed at the development of each student’s confidence, creativity, and autonomy. Since 2021, FBS has been part of the international Cognita Schools group, an extraordinary community of diverse yet connected schools spanning sixteen different countries.

With 50 years of experience, our school offers a high‑profile education that skilfully combines tradition and innovation. We prepare students to succeed in life by cultivating a global perspective and a fervent passion for learning. We design our educational approach to ensure that students develop the skills necessary to thrive in their personal growth journey, offering them an experience of learning excellence.

The school now has an exciting opportunity for an experienced Front Desk Officer to join our fantastic team.

About Cognita

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries – in Europe, North America, Latin America, Asia and the Middle East – serving more than 100,000 students. Each of our schools is proudly unique; however, our collective purpose is to create an environment where everyone can, “Thrive in a rapidly evolving world”.

About the Role

As a Front Desk Officer, you will be the welcoming face of the school and the first point of contact for students, parents, staff, and visitors. You will play a key part in ensuring the front‑of‑house experience reflects the school’s values and commitment to excellence. In this role, you will manage reception duties, coordinate visitor access in line with safeguarding procedures, and handle day‑to‑day enquiries with professionalism and warmth. You will also support a range of administrative functions, from maintaining records and updating databases to assisting with attendance reporting, first aid, deliveries, and preparation of meeting spaces. Your work will directly contribute to the school’s smooth operation, strong communication, and positive relationships across the whole community.

Temporary, full‑time role immediately available

To view our Role Profile, click here .

Who We Are Looking For

You will thrive in this role if you are organised, proactive, and passionate about delivering outstanding customer service. You bring excellent communication skills, strong IT abilities, and the confidence to multitask in a busy environment. You enjoy working with children, can stay calm under pressure, and take pride in being helpful and solution‑focused. You are fluent in English and ideally Italian, with experience in a similar role and a natural ability to collaborate effectively. Most importantly, you demonstrate integrity, professionalism, and a clear commitment to safeguarding and wellbeing.

Benefits at Cognita

• Fixed‑Term Contract
• Free lunch provided during Term Time
• Professional Development

How to Apply

Complete this application before the closing date: Sunday 8th March 2026.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expect all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre‑employment background checks will be undertaken before any appointment is confirmed.

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.

Early applications are encouraged; we reserve the right to interview and appoint prior to the closing date for the right applicant.

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