Front Desk Hospitality Agent (Overnight)

Opportunity

• Be the face of Sonder, working with team members to create an exceptional first impression on guests, visitors, and partners at the front desk.
• Guide guests through the technology‑rich Sonder experience, ensuring they engage with the Sonder app and self‑service features.
• Communicate with guests in‑person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
• Handle all guest interactions with high quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
• Ensure the maintenance, cleanliness, and organization of both guest‑facing and back‑of‑house spaces, contributing to a welcoming and efficient environment.
• Flexibly support the back‑of‑house team daily as needed, including housekeeping audits, inventory checks, and minor maintenance/technology issues.
• Support multiple Sonder properties in the local market as required.
• Assist market leadership with administrative tasks to keep operations running smoothly and contribute to continuous improvement in the guest experience.
• In applicable markets, set up breakfast buffet and tables, help serve breakfast and respect HACCP.

Qualifications

• Demonstrated experience working in hotels, restaurants, or customer‑facing hospitality roles.
• Personable, service‑mindful, and positive; enjoy speaking with guests in‑person and via digital support channels.
• Excellent problem‑solving skills with a proactive approach to addressing guest needs.
• Strong computer literacy and writing skills, comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, detail‑oriented and thrives in a fast‑paced environment; can work independently and in a team.
• Flexible schedule and open to working evenings, weekends, and holidays.
• Ability to remain standing for extended periods and lift/carry items up to 50lb.
• Proficiency in languages other than English is an asset.
• Requires a reliable smartphone for work purposes (expense reimbursement available).
• Willingness and ability to work overnight shifts; shift starts/ends may vary, rate premium paid.
• Reliable transportation and willingness to travel between properties on a daily basis.

Benefits

• Attractive employee travel perks for any Sonder location.
• Health and lifestyle benefits: medical, dental, vision insurance (where applicable).
• Flexible vacation, wellness and volunteering days.
• Annual free credits and discounts to stay in Sonder properties.
• Workplace flexibility for remote‑specified positions.
• Competitive compensation.
• Stock options for exempt employees.
• Health & well‑being plan: medical, dental, life, vision, disability insurance (depending on location).
• Travel credits toward Sonder bookings and stay discounts for friends and family.

Equal Opportunity

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Eligibility for reasonable accommodations in the application and interview process can be requested by contacting