Freelance Network Resident Engineer

SGB Holding ICT Division , Head Hunting Company focused on Innovation Technology & Digitalization , is looking for a Freelance Network Resident Engineer who will join the Infrastructure Teams of an important Global communication technology software and services firm.

Job Description

The selected candidate will join a leading Juniper Networks partner, responsible for managing the entire network infrastructure for the Milan–Cortina 2026 Olympic Games.

Key Responsibilities:

• End-to-End Trouble ticket resolution: Based at the TOC on a rotational shift schedule, this role is the critical bridge between the customer and our L2/L3 support teams. Key duties include:
• Monitoring and ensuring SLA-compliant ticket acceptance.
• Executing initial case triage based on customer input.
• Assigning cases to the correct L2 or L3 support domain or soliciting further details.
• Actively facilitating and driving the ticket resolution process to completion.
• Operational Excellence: Provide expert guidance and hands-on support to operations teams to maintain network stability, performance, and security during Games-time operations.
• Stakeholder Engagement : Coordinate closely with venue managers, engineering teams, service providers, and Games operations leadership to align designs and deployments with event timelines and evolving requirements.
• Issue Resolution : Act on complex network incidents, ensuring rapid diagnosis and resolution to protect critical event services.

Required Qualifications

• Minimum 4-5 years in telco operation delivery, ideally for large-scale or high-availability environments.
• Proven experience designing and implementing Core & Edge networks, SD-WAN, LAN/WLAN, and security solutions.
• Strong knowledge of network monitoring, incident management, and operational support processes.
• Ability to lead and coordinate multi-vendor and cross-functional teams in time-critical projects.
• Excellent communication skills to interface effectively with technical teams and senior event stakeholders.

Preferred Qualifications

• Prior experience supporting international events (sports, entertainment, or similar).
• Certifications in relevant technologies (CISCO, Juniper)
• Familiarity with Olympic Games technology delivery models and operational constraints.
• Prior experience with ServiceNow

Technical Competencies

• Good understanding of enterprise networking, WiFi network
• Proficiency with network monitoring and management services.
• Ability to create and interpret network diagrams, documentation, and operational playbooks

Job Offering:

- Freelance collaboration (mandatory)

- Fixed-term 6-month assignment

- Salary commensurate with the experience

- To be part of a cool and ambitious company

- Rotational shifts covering 24/7 operation

- Full on-site position

- Excellent Knowledge of English language

- Good Knowledge of Italian language

Location : Milan (MI)

A propensity for professional growth in a smart, friendly and strongly international environment completes the candidate's profile.

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I dati saranno trattati ai sensi degli artt. 13 e 14 Reg. UE 2016/679

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