Fleet Guest Experience Director & Training Lead

A major cruise line in Italy is seeking a professional with at least 3 years of hospitality experience to design and implement training programs tailored for shipboard operations. Responsibilities include collaborating with HR partners, influencing quality assessment scores, and using insights from evaluations to enhance service delivery. Ideal candidates should possess advanced knowledge of service principles and communication skills. This role emphasizes a strong consultative approach to improve guest satisfaction standards.
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