Fleet Guest Experience Director & Training Lead

A leading cruise company is seeking a qualified individual with at least three years of hospitality experience to design and implement training programs that enhance service standards fleet-wide. The ideal candidate will possess strong knowledge of Forbes Travel Guide standards and expertise in communication, coaching, and report writing. Responsibilities include collaborating with partners for tailored training solutions, influencing service assessments, and ensuring effective cross-departmental communication. This role is crucial in maintaining high-quality service and guest satisfaction.
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