Fleet Guest Experience Director & Training Lead

A leading cruise line company is seeking a professional to enhance hospitality services through tailored training programs. The successful candidate will have over 3 years of hospitality experience and a strong grasp of service standards from Forbes Travel Guide. Responsibilities include collaborating with L&D to develop training, influence quality assessments, and identify service improvement areas. Exceptional communication skills in English are required, along with proficiency in Microsoft Office 365. This position is based in Macerata, Italy.
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