Fleet Guest Experience Director & Training Lead

A leading cruise line company in L'Aquila, Italy, seeks an experienced Hospitality Trainer to influence service quality evaluations and develop training programs across the fleet. The ideal candidate will have at least 3 years in hospitality, knowledge of personalized service principles, and expertise in coaching and mentoring. Strong communication skills in English and proficiency in Microsoft Office are essential. This role includes collaborating with HR to enhance training delivery and ensuring adherence to luxury service standards.
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