Fleet Guest Experience Director & Training Lead

A leading cruise line based in Italy is seeking a professional to enhance hospitality training programs. The role will focus on collaborating with HR partners to ensure tailored training and positively influencing service quality assessments. Candidates must have a minimum of 3 years in hospitality, excellent communication skills in English, and a strong knowledge of guest satisfaction techniques. This position involves report writing and consistent collaboration across departments to elevate service standards.
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