Fleet Guest Experience Director & Training Lead

A leading cruise line is seeking a candidate with a strong background in hospitality and training program design. The role involves collaborating with HR to develop tailored training solutions to enhance service quality across the fleet. Key responsibilities include influencing service assessments, identifying improvement opportunities through evaluations, and ensuring consistent delivery of service standards. Exceptional communication, coaching skills, and proficiency in Microsoft Office are essential. This position is based in Cremona, Italy.
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