Flagship Store Manager - Milan Opening (M / w)

TAG Heuer : the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you as we are looking for a highly motivated

• Flagship Store Manager - Milan (M / W)

You will be in charge of the opening and management of our Flagship boutique in Milan, Italy.

• Responsibilities
• A TAG HEUER STORE MANAGER IS
• A PERFORMANCE-DRIVEN SALES EXPERT
• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales ), identifies business opportunities and establishes 360° action plans to tackle them
• Stays updated on the watch industry and local market competitive environment
• A TEAM LEADER
• team of 1 Assistant Store Manager and 2 Sales Associates
• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive and supportive work environment
• Identifies and hires new team members
• A TAG HEUER AMBASSADOR
• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence
• A CLIENT DEVELOPMENT SPECIALIST
• Leads the team to develop long-term relationships with clients
• Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments )
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI
• AN OPERATIONS EXCELLENCE SUPERVISOR
• Oversees the boutique operational processes, front and back, in line with internal guidelines : inventory, cash, security, store opening and closing, etc.
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance
• Profile
• Management experience in a luxury retail environment, ideally 8+ years in retail
• Creative business driver, results-oriented
• Excellent interpersonal, communication and presentation skills
• Inspirational leader, able to coach and develop a high-performing team
• Client-centric mindset, focused on recruiting new clients and growing the active client base
• Mastery of the Microsoft suite
• Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs
• Additional information

TAG Heuer : il marchio di orologi svizzero d'avanguardia dal 1860. L'avanguardia è la nostra cultura e filosofia. La nostra eredità unica si basa su una mentalità dirompente, un approccio innovativo e uno spirito libero di pensare al futuro e stabilire sempre nuovi record. Gli orologi e i cronografi TAG Heuer sono un autentico concentrato di innovazione, design e ingegneria per persone audaci, sicure di sé e legate al futuro. Se ti piacciono le sfide, il pensiero fuori dagli schemi e il lavoro di squadra, c'è un'opportunità per te poiché stiamo cercando una persona altamente motivata

• Flagship Store Manager Milan (M / W)
• UNO STORE MANAGER DI TAG HEUER È
• UN ESPERTO DELLE VENDITE ORIENTATO ALLE PERFORMANCE
• Svolge un ruolo attivo sul piano vendite, aumentando le vendite boutique e raggiungendo gli obiettivi
• Analizza i KPI delle performance di vendita della boutique (traffico, conversione, vendite a volume e a valore, ASP, mix di vendita...), identifica le opportunità di business e stabilisce piani d'azione per affrontarle a 360°
• Resta aggiornato sull'industria orologiera e sull'ambiente competitivo del mercato locale
• UN TEAM LEADER
• team composto da 1 Assistant Store Manager e 2 Sales Associates
• Imposta obiettivi individuali e collettivi, segue le prestazioni e realizza valutazione dei membri del team