Flagship Store Manager in Milano Corso

We are looking for a highly motivated individual who can represent our brand with enthusiasm and professionalism. The ideal candidate has experience driving CRM initiatives, strong attention to detail, and a results-oriented mindset. They possess a positive attitude and a genuine passion for the fashion industry.

Duties and Responsibilities:

• Leadership and Team Management:
• Recruit, train, and supervise store staff, including sales associates, cashiers, and stockroom personnel.
• Provide guidance, coaching, and performance feedback to maximize employee productivity and job satisfaction.
• Foster a positive work environment that encourages teamwork, professionalism, and exceptional customer service.
• Set clear expectations and goals for the team and motivate them to achieve targets.

Sales and Customer Service:

• Develop and execute sales strategies to drive revenue growth and meet or exceed sales targets.
• Monitor and analyse sales figures, identify trends, and implement necessary measures to optimize sales performance.
• Ensure excellent customer service standards are maintained at all times, resolving customer issues and inquiries in a timely and satisfactory manner.
• Build and maintain strong customer relationships, ensuring customer loyalty and repeat business.

Store Operations and Merchandising:

• Oversee the day-to-day operations of the store, including opening and closing procedures, cash management, and inventory control.
• Ensure the store is clean, organized, and well-maintained to provide an inviting shopping environment.
• Implement effective visual merchandising techniques to enhance product presentation and maximize sales opportunities.
• Monitor and manage inventory levels, replenishment, and product ordering to avoid stockouts and minimize overstock situations.

Financial Management:

• Develop and manage the store's budget, including sales forecasts, expense control, and profitability analysis.
• Monitor key performance indicators (KPIs) such as sales, gross margin, and labor costs to drive financial success.
• Analyze financial reports, identify areas for improvement, and implement corrective actions as needed.
• Control operational costs and minimize wastage to maximize profitability.

Safety and Compliance:

• Ensure compliance with all company policies, procedures, and legal regulations.
• Maintain a safe working environment for employees and customers, following health and safety guidelines.
• Stay updated with industry trends, market conditions, and competitors' activities to adapt strategies accordingly.

Profilo

• Proven experience as a Store Manager or in a similar role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Sound knowledge of retail operations and merchandising techniques.
• Proficient in analysing sales data and financial reports.
• Ability to work under pressure and make effective decisions.
• Familiarity with point-of-sale (POS) systems and inventory management software.
• Flexibility to work evenings, weekends, and holidays as required.
• Possibility of a permanent contract that will be evaluated with the candidate during the job interview.

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