Flagship Store Manager/Director (Beijing)

We’re looking for a global Flagship Store Manager based in Beijing on behalf of a luxury fashion brand.

You will be able to

• provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
• own the employee experience, driving employee satisfaction and elevating team behaviours.
• own the customer experience, driving customer satisfaction and increasing brand loyalty.
• drive performance and growth, through excellent operational and commercial execution.

Key Job Responsibilities

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling behaviours
• Monitor, coach and provide feedback to the store team to deliver excellent customer experience
• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
• Drive the use of digital assets to enhance the customer experience

Retain and develop talent

• Lead, inspire and manage a high performing, positive store team
• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
• Establish a learning culture and maintain a strong connection of the store team to the Brand

Advocate product

• Have excellent product knowledge and drive the same standard across the store team
• Maintain a strong understanding of product sales performance and optimise sales of the available inventory

Nurture customer relationships

• Establish and embed customer focused behaviours across the store team
• Build and cultivate long term customer relationships and lead the team to do the same

Drive store performance and productivity

• Build and maintain familiarity with the local external environment; customers, competitors and talent
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Drive operational excellence across all areas of the store
• Ensure compliance with all corporate standards, policies and initiatives

Job requirements

• Minimum 5 years of experience with 2 years in managerial level in store management in fashion brands
• Computer literate, including excellent knowledge of Microsoft Office applications
• Good command of English
• Comfortable with multi-tasking and able to prioritise tasks
• A good communicator with the ability to interface regularly with internal and external personnel at all levels
• A driven professional with outstanding sales skills, customer service and team leadership