FinOps Specialist - AR, Global Account Receivables

FinOps Specialist - AR, Global Account Receivables

Summary of the role

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where you need to have extensive knowledge and ability to perform day‑to‑day operations while maintaining SLAs. Solving queries related to cash applications and coordination with customers is required. You should have a basic level understanding of the O2C process, specifically the cash application process involving research and application of unapplied cash, reconciliation of accounts, and processing emails related to remittance advice from customers.

As part of our commitment to your development, you will also gain exposure in cross‑functional and process improvement projects, and your core responsibilities will include following:

• Ensure timely closure of payments with high degree of accuracy
• Respond to customer queries through call and/or email
• Research unapplied payments and work with the customer to identify the root cause and resolve open issues on the account
• Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer accounts
• Provide growth ideas for process standardization and automation through JDI/Kaizen projects
• Perform complex reconciliations on customer payments
• Perform QC and conduct refresher trainings with the team on best practice sharing
• Highlight and address issues with the technical teams related to discrepancies with the ERP system

Job requirements

• Excellent written and verbal communication skills with strong customer service focus
• Ability to prioritize, multi‑task and work with minimal supervision
• Drive for continuous learning and self‑development
• Flexibility to change as per the changing requirements of the business
• Minimum 6‑8 years experience in O2C domain, preferably cash application or Customer Service
• Intermediate knowledge of Excel – including working with pivot tables and formulas
• Flexible to work in late evening/night shifts

Basic Qualifications

• Master's degree or above in finance, accounting or related field
• 3+ years of Accounts Receivable or Accounts Payable experience

Preferred Qualifications

• 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results
• Experience in TM1, Data Warehouse and SQL
• 3+ years of Accounts Receivable or Accounts Payable experience

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Posted: April 4, 2026 (Updated about 13 hours ago)

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