Finops Analyst, AR Disputes Team

GAR (Global Accts Rec) is looking for a proactive, customer-oriented, detail-oriented Dispute Analyst whose main responsibility is to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts, and drive root‑cause fixes. The successful individual is expected to be self‑motivated, a quick learner, have strong ownership, and be able to understand a complex dispute‑resolution process.

Summary of Responsibilities

• Understanding of Accounts Receivables process and systems
• Follow‑up with internal teams via emails and calls to ensure timely resolution of disputes
• Proven ability to work successfully in an ambiguous environment
• Proven ability to meet tight deadlines, prioritize workload, and meet productivity goals
• Fluency in Microsoft Excel is a must
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Reconcile complex accounts and have excellent attention to detail

Basic Qualifications

• Degree in Finance/Accounting/Business Studies or other related areas
• 3 to 4 years of experience in Accounts Receivables or other customer‑facing department experience
• Ability to provide exceptional customer experience
• Strong communication skills, both written and verbal
• Good interpersonal skills and team player
• Ability to take initiatives, meet tight deadlines, and prioritize workload
• Proficient in Microsoft Excel and Word

Preferred Qualifications

• Knowledge of Excel at an advanced level
• Knowledge of Oracle Financial Application (OFA) experience
• Knowledge around supplier/vendor payment queries
• Candidates with experience in Account Payable/Finance related processes

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