FinCrime Subject Matter Expert (Investigations)

About The Role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting‑edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

Responsibilities

• Handling complex fraud and scam cases from Financial Ombudsman Services, collaborating closely with other departments during case investigations
• Acting as a point of escalation for consultations from Complaints and External Disputes teams as well as other stakeholders across the company
• Identifying, analysing, and resolving issues, as well as helping to implement continuous improvements within fraud disputes handling processes and other departments for product and process changes
• Advising teams, such as FinCrime or Compliance, on potential risks of escalations on a case‑by‑case basis
• Analysing previous case outcomes and conducting root‑cause analysis to identify continuous improvement opportunities
• Collaborating with change management and product owners to ensure processes are implemented in a timely manner
• Supporting the development of internal procedures
• Supporting the ongoing management of training and e‑learning materials for the wider Fraud Escalations team
• Actively contributing to a culture where fair treatment of customers is a priority
• Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end

Requirements

• Exceptional communication and writing skills
• Previous experience in financial services
• Experience working with regulated complaints/disputes in the UK
• Knowledge of fraud legislation and regulation in the UK
• Great analytical and problem‑solving skills to investigate, get to the root of a problem, and efficiently resolve complex cases
• Impeccable attention to detail

Nice to Have

• Knowledge of Revolut products and features

We encourage applications from people with diverse backgrounds and experiences and are committed to building an inclusive workplace. Applicants of all genders, ages, religions, disability status, cultural background, and other identities are welcome to join the team.