FinCrime Escalations Officer - Italian

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products—including spending, saving, investing, exchanging, travelling, and more—help our 70+ million customers get more from their money every day.

About The Role Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting‑edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut. We’re looking for an Escalations Officer to ensure effective and compliant suspicious activity reporting in branches across Europe. You'll be performing assessments and making decisions on reports, which are escalated from the first line of defence.

What You’ll Be Doing

• Act as the escalation point for suspicious activity cases
• Ensure accurate and timely SARs are submitted according to local requirements
• Respond to regulatory inquiries and other requests from local authorities related to SARs
• Manage queries requiring second line of defence review
• Work with the MLRO and escalating significant cases
• Monitor and detect rare or new patterns, and report emerging trends in suspicious activity
• Resolve escalated cases, following expected resolution times
• Participate in projects with management as required
• Collaborate on training initiatives and implementation of new processes

What You’ll Need

• Experience as a compliance/FinCrime officer in a major financial institution
• Experience in FinCrime operations acting as the escalation point
• Deep knowledge of AML and sanctions regulations
• Experience using internal and external systems and databases to conduct investigations
• The ability to review policies and procedures and advise if changes are required
• Problem‑solving and decision‑making skills, with the ability to analyse complex information to identify the key issue/action and drive resolutions
• The ability to present a summary and conclusion to management promptly, including clear proposals to implement appropriate steps to mitigate risk and/or monitor it
• An understanding of payment systems and markets with a focus on technology and mobile applications
• Experience filing SARs to Italian Financial Intelligence Unit (FIU) according to AML regulation
• Expertise in Italian FIU provisions and platform (Infostat)
• Experience handling both retail and business/corporate customers
• Fluency in English and Italian
• Experience with Google Suite/MS Office

Nice to Have

• ACAMS or other AML/CTF certifications

Important Notice for Candidates

• Only apply through official Revolut channels. We don’t use any third‑party services or platforms for our recruitment.
• Always double‑check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won’t ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.