Field Training & Standard Specialist

WHO WE ARE

Founded in November 2018 by Matteo and Vittoria, two friends united by the dream of "nourishing the world with positivity and well-being", Poke House is now a global leader in the fast-casual segment specializing in healthy bowls. Passion, dedication, and humility have been the key values from the start that have allowed the company to grow rapidly, first in Italy and then abroad (Spain, France, Portugal, Romania, and the United States).

Today we have over 120 stores and an international team of more than 1,000 people , with the goal of offering our customers a positive, healthy experience with strong Californian vibes.

OUR VALUES

• Positivity – We face every challenge with enthusiasm and celebrate every achievement.
• Be honest, stay humble – We welcome feedback as an opportunity for growth.
• Think big – We dream big and constantly experiment with new ideas.
• Work hard with passion – Our success comes from the passion we put into our daily work.
• Together we win – We are a team: only together we can achieve our goals.

To support the company's continuous growth, we are looking for a resource to join the Retail team as a Field Training & Standard Specialist . This role will contribute to the definition, implementation, and monitoring of operational and visual standards for the stores, ensuring consistency, quality, and a customer experience aligned with the Poke House identity.

MAIN RESPONSIBILITIES

1. Definition and monitoring of brand standards

• Creation and implementation of guidelines related to:
• Look & Feel of the stores (interior and exterior)
• Functional signage for the customer experience
• Company uniform (consistency with visual identity and hygiene regulations)
• SOPs (Standard Operating Procedures) and SOSs (Store Operating Standards) for front and back of house
• Conducting regular audits in stores to verify:
• Cleanliness and order
• Product quality
• Customer journey
• Compliance with look & feel and uniform guidelines
• Developing corrective action plans with Area Managers and Store Managers

2. Optimization of operational processes

• Identifying opportunities to improve operational efficiency while respecting standards
• Collaborating with store teams to implement practical and consistent solutions
• Monitoring HACCP and Food Safety software, resolving any issues

3. Training and staff development

• Organizing and conducting training sessions on standards and operating procedures
• Collecting feedback through post-training surveys
• Drafting reports on the costs of the sessions
• Collaborating with Store Managers and Area Managers to identify training improvement opportunities

4. Monitoring store performance

• Analyzing KPIs and metrics including:
• Customer reviews (GMB)
• Food delivery performance indicators
• Mystery shopper rating and NPS
• Supporting Area Managers in managing:
• Orders
• Waste monitoring

5. Marketing and communication support

• Supervising the release and correct display of marketing/communication materials in stores
• Collaborating with the marketing team to ensure the operational effectiveness of projects

6. Special projects and innovation

• Participating in research and innovation activities to improve the customer experience
• Collaborating with the e-learning team for the implementation of the training platform
• Organizing and managing menu reviews with the Product team and the Brand Standard Manager

REQUIREMENTS

• Experience in the fast-casual/fast-food sector or in managing brand standards and customer experience
• Ability to operate in dynamic and high-intensity operating environments
• Strong leadership and communication skills
• Attention to detail and ability to manage complex projects
• Excellent ability to work independently and in a team
• Proficiency in English and French (written and spoken)
• Availability for frequent travel

WHAT WE OFFER

• Compensation and classification commensurate with experience
• Joining a high-performance team with a global presence
• Real opportunities for growth in a successful international company
• Discounts and benefits dedicated to Poke House employees

The announcement is aimed at candidates of both sexes (Legislative Decree 198/2006) and people of all ages and nationalities (Directive 2000/78/CE).