Descrizione dell'offerta
Title:
Field Support Specialist
Location:
Modena
Duration:
12 Months
Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.
Inventory management and imaging of laptops & desktops.
Printer management and assistance in fixing issues for conference rooms and working with vendor for room setup.
Hardware/software troubleshooting and resolution.
Performing IMAC (Install, Move, Add, Change) services for IT assets, and supporting mobile phone and non-PC equipment such as scanners and printers.
Offering VIP support with tailored, high-touch service and managing audio‑visual, conferencing, and technologies.
Network & sharing printer installation.
Knowledge of Office 365 support.
Coverage/compliance software installation and troubleshooting.
Maintaining IT inventory, coordinating vendor support, and assisting with procurement.
Supporting Mac devices.
Strictly adhering to defined Service Level Agreements (SLAs).
Supporting recurring meetings, events, and after‑hours activities as required.
Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
L1 level network troubleshooting and resolution for LAN connectivity.
Assisting backend team for network/server/application issues.
Working with vendor support contacts to resolve technical issues.
Labelling racks & devices, server mounting/movement.
Hands‑and‑feet support for DC (compute, storage, backup, network).
Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Qualifications
Good communication skills.
Good knowledge of DHCP, DNS.
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
#J-18808-Ljbffr
Field Support Specialist
Location:
Modena
Duration:
12 Months
Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.
Inventory management and imaging of laptops & desktops.
Printer management and assistance in fixing issues for conference rooms and working with vendor for room setup.
Hardware/software troubleshooting and resolution.
Performing IMAC (Install, Move, Add, Change) services for IT assets, and supporting mobile phone and non-PC equipment such as scanners and printers.
Offering VIP support with tailored, high-touch service and managing audio‑visual, conferencing, and technologies.
Network & sharing printer installation.
Knowledge of Office 365 support.
Coverage/compliance software installation and troubleshooting.
Maintaining IT inventory, coordinating vendor support, and assisting with procurement.
Supporting Mac devices.
Strictly adhering to defined Service Level Agreements (SLAs).
Supporting recurring meetings, events, and after‑hours activities as required.
Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
L1 level network troubleshooting and resolution for LAN connectivity.
Assisting backend team for network/server/application issues.
Working with vendor support contacts to resolve technical issues.
Labelling racks & devices, server mounting/movement.
Hands‑and‑feet support for DC (compute, storage, backup, network).
Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Qualifications
Good communication skills.
Good knowledge of DHCP, DNS.
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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