Field Support Specialist / IT Support Engineer ( Backfill )

Field Support Specialist / IT Support Engineer (Backfill) Location: Priolo Duration: 12 months Job Description

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting. Inventory management. Imaging of laptops & desktops. Printer management. Assistance in fixing issues for conference rooms and working with vendors for room setup. Hardware/software troubleshooting and resolution. Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio‑visual, conferencing, and related technologies. Knowledge of Office 365 support. Coverage/compliance software installation and troubleshooting. Good knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement. Strictly adhere to defined Service Level Agreements (SLAs). Support recurring meetings, events, and after‑hours activities as required. Document incidents, problems, and resolutions for future reference and for the knowledge base. Hands & feet support to Backend team for Network/Server/application issues. L1 level network troubleshooting and resolution for LAN connectivity. Working with vendor support contacts to resolve technical issues. Server mounting/movement. Hands & feet support for data center (compute, storage, backup, network) – physical servers, network devices, storage, etc. Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking.

Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology Industry IT Services and IT Consulting #J-18808-Ljbffr